Frequently Asked Questions

Xcel Energy will replace approximately one-half mile of natural gas line in Denver for the East Denver Natural Gas Project. Work will occur along Clarkson Street between 14th and 18th avenues.

This work will allow us to continue to provide safe, reliable natural gas service throughout the community.

Construction began in June 2026 and is expected to continue through winter 2026.

Construction will occur Monday through Friday from 8 a.m. to 3:30 p.m. In certain circumstances, we may be required to work evenings or weekends.

Schedules are subject to change.

Crews will work as efficiently as possible to complete this project with the least impact to the community. We will contact you directly if your home or business will be affected by construction.

Installation will utilize trenching and boring. Trenching involves digging a trench and placing the natural gas line in the trench. Boring uses a specialized machine to create an underground pathway through which the natural gas line is pulled or drilled.

We do not expect interruptions to your natural gas service. We will communicate with you directly if interruptions are needed, and work to limit them to less than one day.

We will work to keep access to your home or business open or provide alternative access points if possible. We will contact you directly to coordinate changes if your access will be impacted.

During construction, you may notice:

• Traffic control
• Parking restrictions
• Marking of utility lines and utility survey holes
• Road and sidewalk closures
• Temporary changes to access
• Construction noise

We will restore work areas to conditions required by permits as weather allows. Work areas may be left temporarily restored after construction until we can complete final restoration.

• Information line: 720-864-4505
• Email: [email protected]
• Website: XcelEnergyEastDenverGasProject.com

It is important to know how to recognize a natural gas leak, so use your senses. Signs of a natural gas leak include:

• A “rotten egg” or sulfur-like odor, though it may smell differently to you
• Hissing, whistling or roaring sounds outside near a natural gas line or inside near an appliance
• Dirt spraying into the air or continuous bubbling in a pond or creek
• Unexplained dead or dying vegetation

If you ever suspect a natural gas leak, leave your home or business immediately. Once you are safely away, call 911, then Xcel Energy at 800-895-2999.

At no time will any on-site Xcel Energy employee or authorized contractor associated with the East Denver Natural Gas Project need to obtain account information.

All Xcel Energy employees and most contractors who perform work for us carry company IDs. Ask to see a company ID if someone on your property claims to be working for Xcel Energy, regardless of the work being performed. If the person cannot show you an ID, ask them to leave and return only with proper identification.

Some contractors working on our behalf may not have Xcel Energy IDs. If you would like to verify that the contractor is authorized to work on our behalf, please call Customer Care at 800-895-4999 or visit xcelenergy.com/IdentifyingAuthorizedWorkers.